Terms & Conditions
We accept paypal for all orders. You can pay by debit or credit card through the paypal payment page. We can take card payments over the phone.
The price stated will include the UK P&P costs. These services are as follows:
0-2kg Royal Mail 48
2kg+ Parcelforce 48
All weights are gross, and include the packaging.
Where possible we offer a faster shipping service for a small extra cost. These will be available for selection at checkout.
At present we can only offer UK shipping via our checkout. We are currently not sending international orders until we have updated our systems for Brexit.
We will usually post your parcel within 1 working day of payment being received. (Please note orders on a Friday may not be shipped until the Monday).
We cannot accept responsibility for delivery issues due to to problems with the address. Please ensure you fill out the correct address details whilst placing your order as we will be unable to amend this once the order is placed. Refunds can be issued, minus any delivery or returned item costs.
All prices are inclusive of any UK VAT, a VAT invoice will be sent out with all parcels.
Returns are accepted within 14 days. For a full refund, the full amount of pellets purchased must be returned. Otherwise a partial refund will be calculated based on the weight returned. (eg: 1kg purchased, 750 grams returned = 75% refund)
Buyer to pay return postage.
Proof of price and pellet material is required to match a price. *Delivery service needs to be comparable.